return and refund

Cancellation of orders All orders can be canceled until they have been shipped. Once your order is paid for and you change or need to cancel, you must contact us within 12 hours. Once the packing and shipping process has started, it can no longer be interrupted. Refunds We offer a 100% money back guarantee on any product that is defective or damaged during delivery. Just let us know and we'll give you a return address and give you a replacement or refund on request. If you are not satisfied with your order, please contact our support at luxfact@gmail.com and we will do our best to help you. Customers are responsible for paying the return shipping cost. We will not issue a refund if: your order arrives due to factors beyond your control (eg providing the wrong delivery address). *You can submit refund requests within 15 days of the guaranteed delivery time (45 days). You can do this by sending a message on the contact page.